Customer Service Manager

CM-HOUSE ADS / Class.   Jefferson City, MO   Full-time     Call Center / Customer Service
Posted on March 15, 2023

Customer Service Manager Full-Time

Central Missouri Newspapers, Inc. seeks a Full-Time Customer Service Manager for the Circulation Department. This is a safety-sensitive position. Under limited supervision, the Customer Service Manager manages the Customer Relations area and develops programs for subscriber retention; resolves elevated subscriber service issues; contacts subscribers who have stopped their subscriptions for service issues and help resolve their problems; provide customer service; and performs other duties as assigned. Circulation Customer Service Manager must be able to work early mornings, evenings, and weekends as needed.

JOB DUTIES AND RESPONSIBILITIES: • Manages Customer Relations area and develops programs for subscriber retention; Works with Customer Service to establish programs to save customers who want to stop their subscriptions. • Resolves elevated subscriber service issues; Responsible for managing SOS complaints, which are considered “more serious complaints,” by communicating with customers, District Managers, and Independent Contract Carriers to resolve the service issues. • Contact Subscribers who have stopped their subscriptions for service issues; Responsible for personally contacting subscribers who have quit their subscriptions due to service issues. • Must work early mornings, evenings, and weekends- Working hours could vary, including some early morning hours and weekend work. • Performs vendor draw maintenance, managing delivery accuracy. • Processes payments from vendors and subscribers and processes payments to accounts. • Performs other duties as assigned.

MINIMUM QUALIFICATIONS: • College degree in Business, Marketing, or another related field desired. • Five (5) years of work experience accepted in place of college degree; or a combination of college-level education and experience totaling five (5) years may be considered. Our employees receive a comprehensive benefits package: vacation, sick leave, personal days, 401k, profit sharing, health, dental, vision, and life insurance.