Community Integration Manager
The Missouri Behavioral Health Council (Council) represents over 30 behavioral health safety net agencies statewide. Council member agencies employ over 13,000 hard-working Missourians and serve well over 275,000 of our neighbors annually. The Council and its member agencies have been nationally recognized for their work on integrated care, healthcare homes, disease management, crisis intervention team training for law enforcement, and other innovative work. Located in Jefferson City, Missouri, with a staff of 29 employees, the Council is a great place to work with excellent benefits.
The Community Integration Manager is a newly created position responsible for overseeing and managing the Community Behavioral Health Liaison (CBHL) program and supporting the Crisis Intervention Team (CIT) program. This position will work independently and as part of a team to ensure programs are conducted in a way that maximizes resources and effectiveness. The following job requirements and duties have been outlined for this position.
- Bachelor's degree required; master’s degree preferred.
- Thorough knowledge and experience with Microsoft Word, Excel, PowerPoint, and Outlook for email and calendar.
- Excellent verbal and written communication skills (with customer service level attention).
- Ability to speak and present to large groups.
- Strong organizational skills and ability to quickly change tasks and priorities.
- Knowledge of the behavioral health care systems and services utilized by individuals served within our DMH provider system (knowledge of other health systems is beneficial) is preferred.
- Knowledge of the public safety system and experience working with law enforcement is preferred.
- Ability to work independently and as part of a team in a positive and professional manner.
- Represent the Council in a positive and professional manner internally and externally.
General job duties for this managerial position include setting meetings, preparing materials/presentations, conducting webinars, attending or conducting in-person training, meetings, and conferences, following up on action items resulting from meetings, and assisting with conferences when requested. As part of the Council team, it is also expected to assist other team members in their roles when needed and assist with Council-wide responsibilities such as assembling manuals, cleaning after training, preparing for meetings, and making the building and offices look sharp and well maintained.
This position will serve as the primary Council project manager for the Community Behavioral Health Liaison (CBHL) program and support the Director of Public Safety and the Crisis Intervention Team (CIT). Job duties for each program are detailed below and will include responsibilities such as:
CBHL Program Management:
- Coordinate the program, which currently includes 81 CBHLs statewide plus their supervisors, by providing support through phone, email, and in person.
- Schedule, plan, and lead meetings (both in person and virtual) with CBHLs and Supervisors.
- Provide training to all CBHLs (including onboarding/orientation with newly hired CBHLs) related to job expectations, subject matter relevant to the CBHL role, and other topics to support the work of each CBHL.
- Ensure all shared material, resources, and information is relevant for CBHLs and up-to-date.
- Provide technical support and assistance with CareManager, the platform used by CBHLs used to enter all referral data.
- Review all CBHL data regularly to monitor outcomes and coordinate communication efforts with MBHC Data Team to address issues as needed with data collection and outcomes.
- Collaborate efforts with DMH staff assigned to CBHL, MBHC staff assigned to CIT, and statewide partners to ensure ongoing communication, cross-training, and positive relationships among community stakeholders and CBHLs.
- Assist with and monitor POST-CLEE training process for CBHLs as they provide trainings within their communities.
CIT Program Support:
- Assist the Director of Public Safety Services with preparing meeting agendas, materials, presentations, contacting guest speakers, and taking minutes at CIT Council, First Responder Provider Network (FPRN), and CBHL meetings, and following up on action items resulting from the meetings.
- Maintain CIT, CBHL, and FPRN distribution lists and Excel spreadsheets, and keeping all other CBHL and CIT documents up to date.
- Assist with the creation and distribution of surveys related to MO CIT.
- Coordinate with the public safety wellness app representatives regularly with updates and changes.
- Assist with the CIT training process, including reviewing PowerPoints for CBHL and CIT trainings to ensure they are accurate, consistent, and up-to-date, preparing online registrations for the trainings and provide updated lists to the trainer and assist with contacting participants.
- Provide POST-CLEE certificates after course completion for both CBHL and CIT trainings offered.
- Assist with the annual mini-grant award and tracking process, including verification of eligibility and invoice details.
- Prepare exhibit booth supplies for conferences and events, and positively represent MO CIT and the Council at events.
- Maintain the CIT training supply inventory, including pins, flash drives, challenge coins, etc., and assist with distribution to local CIT councils.
- Maintain printed materials, which include annual reviews and updates, and assist with the distribution of resources to local CIT councils.
- Other duties as assigned.
Salary Range: $52,500 - $75,000 DOQ
Benefits Include: Employer-paid health, dental, and life insurance; a generous 401k package; paid time off (PTO); paid holidays; and much more!